Currys PC World is dealing with a growing variety of problems about cancelled Black Friday purchases, which clients just learnt more about after the sales period was over.
The company has actually blamed a technical fault for causing some orders to fail even though it had sent verification e-mails.
The electronic devices seller has apologised for “the trouble triggered”.
But a number of those included desire it to go further and to honour the discount rates it had actually offered.
A spokeswoman for the company – which is owned by owned by Dixons Carphone – was not able to state how many individuals had been impacted.
However she suggested the firm would treat grievances on a case-by-case basis.
The problem follows reports of a related issue including clients being excluded of pocket after failed present card payments to Currys PC World on Black Friday, which was exposed by MoneySavingExpert’s news site last month.
In those cases, the business has actually permitted items to be redeemed at their reduced prices.
However, it has consequently emerged that other kinds of purchases were also affected.
Offers for reduced-priced tvs, computer systems and speakers are amongst those shoppers have suffered missing out on.
” I had actually ordered a 65in TV in the Black Friday sale,” Iain Fairfield from Kilwinning told the BBC.
” But it never ever showed up, so I went onto live chat with Currys and they stated that due to a technical problem the order had not gone through properly, although I had verification of it.
” They then notified me that I would need to pay complete price for the TELEVISION once again although it was a Black Friday deal.
” I was very mad with this as they would not be honouring the original price I had got the product for. And at no point did they ever inform me, from purchase point up until shipment day, that the order had been cancelled.”
Charlie, another shopper who asked that his surname not be released, said he had a similar experience after a laptop he had actually ordered was not delivered.
” Glitches happen, everyone understands that. But not providing the products now at [what was] the marketed price seems wrong,” he stated.
” What’s most irritating is that I would have carried on looking around on Black Friday had I known the sale had not gone through.”
Sometimes Currys did email users to notify them of the cancellations, but it appears not others.
The company is now overcoming grievances, but the degree of the issue is still uncertain.
” Due to the unprecedented volume of clients going shopping online with Currys PC World on Black Friday, our site experienced a short-lived interruption,” stated a spokeswoman.
” We can confirm that transactions made by gift cards and some Order & Collect purchases were affected, however house shipment was not.
” Any client who paid by present card had funds returned in full by 20:00 on Wednesday 2 December.
” Those customers whose Order & Collect purchases were cancelled were informed as soon as possible, and they had the ability to change their order the very same weekend and still take advantage of our Black Friday promos.”
Nevertheless, the BBC has actually talked to 4 consumers who said they were affected after shopping products for home delivery without using a present card.
The firm said it was still looking into the matter and prompted all those affected to contact customer services if they still had a proof of purchase.
Customer rights group Which? has stated the electronic devices shop is not lawfully obliged to use the cancelled items at their list prices, however recommended the firm’s reputation was on the line.
“This is the most recent in a long list of problems we’ve become aware of Currys PC World, and consumers will be understandably be irritated that their Black Friday purchases might not be fulfilled,” commented its customer rights specialist Adam French.
“The tech retailer has earned itself a bad credibility for customer support and in a current Which? study got just 2 stars for its after-sales service.
“The business should up its game or consumers will appropriately go looking in other places for a good deal.”